Welcome to use the high-value GenAI platform of SILICONFLOW TECHNOLOGY PTE. LTD. (“SiliconFlow” or “we”,“us”, or “our”). We attach great importance to the protection of Personal Data from users (“you”). When you register, log in, and use the services (“Services”) provided through the https://siliconflow.com (the “Platform”), we will collect and store the relevant information in accordance with this policy.

We hope to introduce to you through this Privacy Policy how we Process your Personal Data. Before you start using our Services, please be sure to carefully read and understand this policy to ensure that you fully understand and agree before proceeding. If you do not agree with this Privacy Policy, you should stop using the Services. When you choose to use the Services, it will be deemed that you accept and acknowledge that we handle your relevant information in accordance with this Privacy Policy.

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Revision

To provide you with better services, our Platform and Services will be periodically updated and adjusted. We will also revise this Privacy Policy in a timely manner. We may revise this Privacy Policy in a timely manner, and these revisions constitute part of the Privacy Policy and carry the same legal effect.

After updates to the Privacy Policy, we will publish the updated version on this platform and use reasonable best efforts to notify you of the updated terms before they become effective via website announcements or other commercially reasonable means, so that you are aware of the latest version of this Privacy Policy in a timely manner. For significant changes, we will provide more prominent notifications (including, but not limited to, emails, SMS, system messages, or special reminders on the browsing page) to explain the specific changes in the Privacy Policy. Your continued access to or use of our Services after such notice had been given and such revised Privacy Policy had come into effect shall constitute your acceptance of the revised Privacy Policy.

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Contact Us

If you want to contact us with specific queries or concerns in relation to this Privacy Policy, or if you have any questions or complaints as to how your personal data is collected, used, disclosed and/or processed by us, please contact us at contact@siliconflow.com.

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Overview

This Privacy Policy will help you understand:

  1. Definitions
  2. How We Collect and Use your Personal Data
  3. Interaction Data
  4. Use of Cookies and Similar Technologies
  5. How We Share Your Personal Data
  6. Third Party Links and Collection of Personal Data by Third Parties
  7. How We Retain Your Personal Data
  8. Your Rights and Options Regarding Your Personal Data
  9. Protection of Personal Data
  10. Accuracy of Personal Data
  11. No Right of Enforcement by Third Parties

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1. Definitions

1.1 In this Privacy Policy, the following words and expressions shall have the meanings respectively assigned to them hereunder:

“Data Protection Laws” means all applicable laws and regulations in any jurisdiction which relate to the collection, disclosure, use and/or Processing of Personal Data, including without limitation to the PDPA, including all amendments thereto and subsidiary legislation enacted thereunder, whether now or in the future.

“PDPA” means the Personal Data Protection Act 2012 of Singapore, including all amendments thereto and subsidiary legislation enacted thereunder, whether now or in the future.

“Personal Data” means data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which a party has or is likely to have access.

“Process”, in relation to Personal Data, means the carrying out of any operation or set of operations in relation to the Personal Data, including without limitation to recording, holding, organising, adapting, altering, modifying, retrieving, combining, transmitting, erasing, or destroying, and “Processing” shall be construed accordingly.

1.2 Any capitalised term not defined herein shall have the meaning ascribed to them in the Privacy Policy.

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2. How We Collect and Use Your Personal Data

We may collect and use the following Personal Data about you when you access our Services for the purposes described below:

2.1 Information Provided by You

a. Register and Log in to Platform Account. You need to register and login to the Platform by using a third-party platform account.If you log in to the Platform using an account from another platform, you authorize us to obtain relevant information from your other platform account, such as account/account information from third-party platforms like [Google and GitHub] (including but not limited to your name, profile picture, and any other information you authorize).

b. Subscribe and Purchase the Services. When you make purchases on our platform or subscribe paid Services, we will collect data and information relating to your purchase (which may be directly from you, or from our partnering third-party payment service providers (e.g., Stripe) for the purposes of verifying your transaction and processing your transaction. This may include your [credit card details, bank account details, bank statements, billing address, payments and orders to and from you, and other details of services that you have purchased through the platform].

c. Surveys and Online Events. When you participate in surveys or lottery activities on our Platform, we may retain information such as your account ID, name, address, mobile phone number, job title, and usage of Services. This information will be used to contact you, verify your identity, and provide rewards (if applicable) according to the rules of the specific activity.

d. Contract-related Information. If you need to apply for offline delivery or conduct product testing, please contact [contact@siliconflow.com]. We will collect the necessary contract-related information according to your requirements.

2.2 Information We Automatically Collect

a. Security and Operation of the Services. To maintain the secure and stable operation of our Services, protect the legitimate interests of you, other users, or the public from losses, ensure the normal operation and operational security of our Services, and prevent network attacks and intrusion risks, we will collect the information necessary for ensuring the normal operation of our services and network security. This information includes, but is not limited to, device information (such as resolution, time zone, and language), network access method and type information, and web browsing records.

b. Service Improvement. To enhance our user experience and ensure usage security, we may record network log information, as well as information on the frequency of using our platform and related services, crash data, usage scenarios, and related performance data. This information will be used to optimize the service experience and improve product quality.

c. Troubleshooting. We may collect user consultation records, trouble-reporting records, and troubleshooting process information (such as communication or call records) generated during your use of our platform and related services. This information will be used to respond to your help requests in a timely manner and improve service quality.

d. Notification and Marketing Information. We may send you commercial information about services, features, or activities that you may be interested in via text messages or phone calls. If you do not wish to receive such information, you can unsubscribe via text message or email, or you can directly contact us to unsubscribe.

2.3 Information We Collect from Third-Parties

To provide you with better, more optimized, and more personalized services, or to jointly offer services to you, or to detect fraud information, our affiliated companies and partners may share your information with us in accordance with legal requirements, agreements with you, or with your consent. We will, in accordance with relevant laws and regulations and as necessary for the identity verification function, adopt industry-standard methods and make our best commercial efforts to protect the security of your Personal Data.

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3. Interaction Data

The data generated or processed through the Services provided by this Platform (excluding third-party services), including but not limited to through means of input, feedback, modification, processing, storage, uploading, downloading, distribution, and other methods, in relation to open-source models, third-party websites, software, applications or services, shall all be your business and customer data (“Interaction Data”).

You understand and agree that you are responsible for storing your Interaction Data according to your own requirements. We only provide data storage services as required by relevant laws and regulations or as stipulated in specific service rules. You understand and further agree that, unless otherwise provided by laws and regulations or as agreed in the service rules, we have no obligation to store your Interaction Data, and we will not assume any responsibility for your data storage efforts or outcomes.

In case the Interaction Data contains Personal Data, as a neutral technology service provider, we will only process your Interaction Data strictly in accordance with your instructions. You are required to fulfill the obligations associated with the Processing of Personal Data contained in Interaction Data in accordance with the laws.

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4 Use of Cookies and Similar Technologies

Cookies and similar technologies are common and widely used in the Internet. When you use our Platform, we may use relevant technologies to send one or more cookies or anonymous identifiers to your device to collect and store your account information, search history information, and login status information. Cookies and similar technologies can help you skip the steps and processes of repeatedly filling in account information and entering search content. They can also help us improve service efficiency and enhance login and response speeds.

You have the ability to accept or decline cookies by modifying the setting in your browser. However, please note that if you disable cookies, you may not be able to enjoy the best service experience, and the availability of certain functions may be affected.

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5. How We Share Your Personal Data

5.1 You acknowledge and agree that Personal Data provided to us by you may be disclosed and/or transferred to the following third parties, and used or Processed by such third parties, whether within or outside Singapore, for the purposes set out above or otherwise permitted/ required by law:

a. Our Affiliates. We may share your Personal Data with our affiliates to enable us to provide you with the Services.

b. Service Providers. We engage third-party service providers to operate and maintain our Services, store data, and offer related services. We may share your Personal Data with these service providers to ensure that you can access and use our application and services. For example:

  • i. Third-party Payment Service Providers: We use third party payment service providers such as [Stripe] to process payments from you.

  • ii. Customer Service Providers: We use third-party customer service providers to promptly handle your complaints and suggestions.

  • iii. Data Analytics Service Providers: We use data analytics service providers to analyse how our Services are used and enhance user experiences.

c. Governmental and regulatory authorities. We may share your Personal Data with third parties, including law enforcement agencies and governmental or regulatory authorities, whether in Singapore or abroad, where required by applicable laws (including to respond to valid legal process such as a search warrant or a court order), where it is necessary in connection with our Services or where we have another legitimate interest in doing so.

d. Buyer or successor of our business. We may share your Personal Data with any buyer or successor in the event of a merger, reorganisation, dissolution, or other sale or transfer of title.

e. Our advisors, including auditors and lawyers. We may share your Personal Data with or disclose your Personal Data to our advisors in the course of seeking professional advice.

6.1 The Platform may from time to time, contain links to and from the websites of our affiliates, advertisers, or other third parties (“Third Party Websites”). Certain functions and features within our Services (such as the payment function) may be provided by third parties (such as payment service providers) (such functions and features being “Third Party Services”). Third Party Websites and Third Party Services are operated by third parties (“Third Party Service Providers”). When you access or use such Third Party Services, or when you click on the link to Third Party Websites, your Personal Data may be collected directly by such Third Party Service Providers.

6.2 As these Third Party Websites and Third Party Services are not owned or operated by us, we do not accept any responsibility or liability for such Third Party Websites and Third Party Service, or the collection of your Personal Data by such Third Party Service Providers. Your access to such Third Party Websites and Third Party Services, and provision of Personal Data to these Third Party Service Providers are entirely at your own risk. Please check the privacy policies that apply to such Third Party Websites and Third Party Services carefully before you provide any Personal Data to such Third Party Service Providers.

6.3 By accessing or using Third Party Websites and/or Third Party Services, or providing your Personal Data to Third Party Service Providers, you acknowledge and agree that:

a. you have read and understood such Third Party Service Providers’ privacy policies, and consent to the collection, use, disclosure and/or Processing of your Personal Data by such Third Party Service Providers pursuant to their privacy policies;

b. we do not control such Third Party Service Providers, and the manner in which and purposes for which your Personal Data may be collected, used, disclosed and/or Processed is determined solely by such Third Party Service Providers as data controllers (as defined under applicable Data Protection Laws); and

c. to the maximum extent permissible by law, we shall not be liable for any liabilities, losses or damages that may be incurred by you as a result of your use of any Third Party Websites and/or Third Party Services, or the collection, use, disclosure and/or Processing of your Personal Data by any Third Party Service Providers.

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7. How We Retain Your Personal Data

We may retain your Personal Data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

We will cease to retain your Personal Data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected, and is no longer necessary for legal or business purposes.

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8. Your Rights and Options Regarding Your Personal Data

8.1. Withdrawing consent

a. You may withdraw your consent and request us to stop collecting, using, disclosing and/or Processing your Personal Data for any or all of the purposes listed above by submitting your request via email to our Data Protection Officer at the contact details provided above.

b. Upon receipt of your written request to withdraw your consent, we may require a reasonable period of time to process and respond to your request.

c. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing access to our Services to you. We will, in such circumstances, notify you before completing the processing of your request.

d. Please note that withdrawing consent does not affect our right to continue to collect, use, disclose or Process your Personal Data where such collection, use, disclosure, and Processing without consent is permitted or required under applicable laws.

8.2 Accessing and Correcting your Personal Data

a. If you wish to make

  • i. an access request for access to a copy of the Personal Data which we hold about you or information about the ways in which we had used or disclosed your Personal Data in the one (1) year prior to the date of your request, or

  • ii. a correction request to correct or update any of your Personal Data which we hold about you.

You may submit your request by emailing us at contact@siliconflow.com as per the details provided above.

b. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

c. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the applicable laws).

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9. Protection of Personal Data

9.1 We will take appropriate administrative, physical, and technical measures to safeguard your Personal Data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, and the loss of any storage medium or device on which Personal Data is stored.

9.2 You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your Personal Data, and are constantly reviewing and enhancing our security measures.

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10. Accuracy of Personal Data

10.1 When providing your Personal Data to us, you should ensure such Personal Data is accurate. You should also review your Personal Data from time to time and let us know if there are changes or updates to your Personal Data so that we do not hold any inaccurate Personal Data about you.

10.2 You can review and update your Personal Data at any time by logging in to your account.

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11. No Right of Enforcement by Third Parties

11.1 A person who is not a party to this Privacy Policy has no right to enforce any of the provisions under this Privacy Policy.